Front Desk Agent | Columbia Hampton Inn

Shaner Hotels • Columbia, PA

2d

About The Position

The Front Desk Agent provides courteous, efficient service to hotel guests and visitors. The role processes guest check-ins and check-outs, handles payments according to hotel requirements, responds to complaints, and works to ensure guest satisfaction. The agent also generates and distributes daily reports and coordinates with Housekeeping to resolve room-status discrepancies. The position requires a flexible schedule that may include weekends, holidays, and varied shifts.

Requirements

• High school graduate or equivalent.
• At least one year of customer service experience.
• Ability to communicate satisfactorily with guests, management, and co-workers so they understand.
• Knowledge of local activities and attractions appropriate for the clientele.

Nice To Haves

• Previous hotel experience preferred.
• Computer experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Provide superior guest service by courteously and efficiently checking hotel guests in and out.
• Process guest payments according to established hotel requirements and follow payment, cash-handling, and credit policies and procedures.
• Provide guests and visitors with information and services in a friendly, professional manner.
• Handle guest complaints and work to ensure guest satisfaction.
• Generate, print, and distribute daily reports to designated departments or personnel.
• Resolve discrepancies in the room-status report with Housekeeping.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED