Front Desk Agent | Towanda Fairfield Inn
About The Position
Shaner Hotels is hiring a Front Desk Agent at the 88-room Fairfield Inn & Suites Towanda Wysox in Pennsylvania. The role provides courteous, efficient guest service, including handling check-ins and check-outs, processing payments, and providing information and services to guests and visitors. The agent handles complaints, follows hotel payment and cash-handling procedures, produces daily reports, and works with Housekeeping to resolve room-status discrepancies. The position requires a flexible schedule that includes weekends, holidays, and varied shifts. Other duties may be assigned.
Requirements
- High school graduate or equivalent.
- At least one year of customer service experience.
- Ability to communicate satisfactorily with guests, management, and coworkers so they understand.
- Availability to work a flexible schedule, including weekends, holidays, and varied shifts.
- Knowledge of local activities and attractions appropriate for the hotel's clientele.
Nice To Haves
- Previous hotel experience preferred.
- Computer experience preferred.
- Bilingual English/Spanish is a plus.
Responsibilities
- Provide courteous and efficient check-in and check-out service to hotel guests.
- Process payments according to established hotel requirements.
- Provide information and services to guests and visitors in a friendly, professional manner.
- Handle guest complaints and work to ensure guest satisfaction.
- Follow payment, cash-handling, and credit policies and procedures.
- Generate, print, and distribute daily reports to designated departments or personnel.
- Resolve room-status report discrepancies in coordination with Housekeeping.
- Perform other duties as assigned.
Benefits
- Professional development and opportunities to grow a hospitality career.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
