Front Desk Agent | Inn at Bellefield

SHANER • Town of Hyde Park, NY

3d • Onsite

About The Position

The Front Desk Agent welcomes guests and visitors, handles check-ins and check-outs, processes payments, responds to inquiries and concerns, and provides information about hotel services and local attractions. The role also involves generating and distributing daily reports, coordinating with Housekeeping on room-status discrepancies, maintaining accurate records, and following hotel, Shaner, and franchise standards and procedures. The position is at the Inn at Bellefield, a 137-suite hotel in New York's Hudson River Valley.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Ability to communicate effectively and professionally with guests, management, and co-workers.
• Basic computer skills.
• Knowledge of local activities, attractions, and points of interest appropriate for the hotel's clientele.
• Strong customer service, problem-solving, and organizational skills.

Nice To Haves

• Previous hotel experience.
• Previous computer system experience.
• Bilingual English/Spanish skills.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Welcome guests and visitors in a friendly, professional, and courteous manner.
• Process guest check-ins and check-outs accurately and efficiently according to hotel procedures.
• Process guest payments and comply with cash-handling, credit, and payment policies and procedures.
• Respond to guest inquiries, address complaints, and resolve concerns promptly to ensure guest satisfaction.
• Provide accurate information about hotel services, local attractions, activities, and points of interest.
• Generate, print, and distribute daily reports to the appropriate departments and personnel.
• Communicate with Housekeeping to identify and resolve room-status report discrepancies.
• Maintain accurate records and follow hotel, Shaner, and franchise standards and procedures.
• Perform other duties as assigned.

Benefits

• Health insurance
• Paid time off (PTO)
• Eight paid holidays
• Marriott hotel discounts
• Two complimentary overnight stays per year at participating Shaner Hotel properties, based on availability and applicable program guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED