Front Desk Agent | Inn at Bellefield

Shaner Hotels • Hyde Park, NY

3d

About The Position

The Front Desk Agent welcomes guests and visitors and provides friendly, professional, and courteous service. The role handles guest arrivals and departures, payments, inquiries, complaints, and requests while following established hotel procedures and applicable hotel, Shaner, and franchise standards. The agent also provides information about hotel services and local points of interest, prepares and distributes daily reports, and coordinates with Housekeeping to resolve room-status discrepancies. A flexible schedule, including weekends, holidays, and varied shifts, is required.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience.
• Ability to communicate effectively and professionally with guests, management, and co-workers.
• Basic computer skills.
• Knowledge of local activities, attractions, and points of interest appropriate for the hotel's clientele.
• Strong customer service, problem-solving, and organizational skills.

Nice To Haves

• Previous hotel experience.
• Previous computer system experience.
• Bilingual English/Spanish skills.

Responsibilities

• Welcome guests and visitors in a friendly, professional, and courteous manner.
• Process guest check-ins and check-outs accurately and efficiently according to established hotel procedures.
• Process guest payments and follow cash-handling, credit, and payment policies and procedures.
• Respond to guest inquiries, address complaints, and resolve concerns promptly.
• Provide accurate information about hotel services, local attractions, activities, and points of interest.
• Generate, print, and distribute daily reports to appropriate departments and personnel.
• Communicate with Housekeeping to identify and resolve discrepancies on the room status report.
• Maintain accurate records and follow hotel, Shaner, and franchise standards and procedures.
• Perform other duties as assigned.
• Work a flexible schedule, including weekends, holidays, and varied shifts.

Benefits

• Health insurance
• Paid time off (PTO)
• Eight paid holidays
• Marriott hotel discounts
• Two complimentary overnight stays per year at participating Shaner Hotel properties, subject to availability and applicable program guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED