Front Desk Agent Holiday Inn Resort
Landry's, LLC.•Galveston, TX
About The Position
The Front Desk Agent welcomes guests and provides friendly service. The role supports guest arrivals and departures, responds to guest questions, and helps maintain a positive, safe hotel environment. Responsibilities and qualifications listed are a high-level overview; the complete job description may include additional details.
Requirements
- High school diploma or GED.
- Prior high-volume customer service experience.
Nice To Haves
- One year of hotel front desk experience is strongly preferred.
Responsibilities
- Deliver positive, courteous, and professional service to guests, visitors, vendors, and fellow employees.
- Register arriving guests by completing the appropriate paperwork and obtaining payment information.
- Settle departing guests’ account balances, accept payments, handle the cash drawer, and investigate and resolve general billing discrepancies.
- Respond to guest inquiries about entertainment and attractions and provide general hotel information.
- Print and process routine reports and may assist with training new departmental employees.
- Promote positive public and employee relations.
- Maintain positive guest relations and refer guests to appropriate personnel when unable to resolve complaints.
- Assist other departments with requirements related to hotel guests.
- Maintain a clean, safe, and hazard-free work environment within the area of responsibility.
- Perform other duties as assigned.
Benefits
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
