Front Desk Supervisor Holiday Inn Resort

Landry's, LLC.•Galveston, TX

15h

About The Position

The Front Desk Supervisor assists the Front Desk Manager in providing attentive, courteous, and efficient service to guests before arrival and throughout their stay, while maximizing room revenue and occupancy. The role also trains Front Desk staff to ensure compliance and consistent standards in the front desk area.

Requirements

High school diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field required.

Nice To Haves

IHG and Opera Cloud experience preferred.
College coursework in a related field helpful.
Previous supervisory responsibility preferred.

Responsibilities

Train Front Desk personnel on proper procedures for handling customer complaints, reservations, and related duties.
Obtain necessary information for room reservations and follow the rate-quoting scenario.
Monitor VIP guests and special guest requests.
Review the Front Office log and Trace File daily.
Understand and operate relevant aspects of the Front Desk computer system.
Ensure messages, packages, and mail are logged and delivered promptly and professionally.
Stay aware of closed-out restricted dates, current rates, packages, promotions listed in the Red Book, and in-house groups.
Follow and enforce Hotel Division Hospitality hotel credit policies.
Complete and ensure accurate filing of the bucket check, room rate verification report, and housekeeping report.
Maintain proper operation of the P.B.X. console and ensure standards are met, if applicable.
Establish and maintain good communication and teamwork with hotel associates and departments.
Assist the Front Desk Manager in ensuring associates maintain standards, including answering phones, guest callbacks, and the guest request log.
Know and assist with emergency procedures as required.
Oversee friendly, efficient, and courteous guest check-in and check-out.
Complete all tasks and duties on the shift checklist in a timely and efficient manner.