Front Desk/Guest Rep Holiday Inn Express

Buffalo Lodging • Orlando, FL

3d • Onsite

About The Position

The Guest Services Representative (Front Desk Agent) is the face of the hotel and provides superior service to guests at the Holiday Inn Express & Suites Nearest Universal Orlando. The role supports a clean and safe environment and creates an accommodating guest experience by responding to guest needs and providing relevant information about hotel services and amenities. The hotel has 184 rooms, including suites, and is located near Universal Orlando attractions, International Drive, shopping, restaurants, and entertainment.

The position is scheduled for afternoons from 3 p.m. to 11 p.m. and requires availability to work weekends and holidays as needed. The employee must dress in professional attire.

Requirements

• Customer service experience; hotel-setting experience is preferred.
• A valid driver’s license and acceptable driving history, subject to company approval.
• Ability to work weekends and holidays as needed.
• Professional attire is required.

Nice To Haves

• Knowledge of Holiday Inn (IHG) systems.
• High school diploma or equivalent.
• Computer knowledge, including intranet, a property management system, Microsoft Word, and Microsoft Excel.

Responsibilities

• Greet guests and complete check-in and check-out procedures through the property management system, obtaining and storing pertinent information.
• Handle cash, credit card information, and goods at the property.
• Identify each guest’s needs and provide relevant information about hotel services and amenities.
• Respond to guest requests in a timely manner.
• Take reservations from incoming callers, provide excellent service, and enter reservation information into the hotel management system.
• Update and cancel reservations in the system as requested by guests.

Benefits

• Paid weekly (every Friday).
• Medical, dental, and vision insurance.
• 401(k) retirement savings plan with employer match.
• Paid vacation and sick time.
• Paid holidays.
• Tuition reimbursement.
• Flexible spending account.
• Company-paid life insurance.
• Company-paid short-term disability insurance.
• Long-term disability insurance.
• Employee assistance program.
• Hotel discounts for the employee, friends, and family.
• Wellness programs.
• Monthly employee appreciation activities and events.
• Learning and development opportunities.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED