Holiday Inn Express Nashville Downtown - Front Desk Manager OEM

Aimbridge Hospitality • Nashville, TN

12h

About The Position

The Front Desk Manager OEM leads the hotel’s front office operations and team, ensuring guests receive welcoming, efficient service throughout their stays. The role oversees smooth check-ins and check-outs, addresses guest concerns, maintains operational standards, and supports occupancy and room revenue goals through rate strategies. This is an overtime-eligible manager position; overtime applies and is calculated accordingly.

Requirements

• A two-year college degree and at least three years of related experience, or a four-year college degree and at least one year of related experience.
• At least five years of progressive experience in a hotel or related field, including supervisory experience.
• Proficiency with Windows operating systems, spreadsheets, and word processing.
• Ability to handle stressful, high-pressure situations while maintaining composure and objectivity.
• A valid driver's license from the applicable state.

Responsibilities

• Deliver attentive guest service from check-in through check-out.
• Motivate, coach, and guide the front desk team while maintaining high standards and smooth procedures.
• Identify and resolve operational issues and guest concerns.
• Support room revenue goals through rate strategies.
• Communicate clearly with guests and coordinate effectively with the team.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Short-term disability income
• Long-term disability income
• Term life and AD&D insurance
• Paid time off
• Employee Assistance Program
• 401(k) retirement plan
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree