Front Desk Specialist-Holiday Hills Resort
About The Position
The Front Desk Specialist serves as the front-of-the-house liaison and helps facilitate an exceptional guest experience. This role is the primary point of contact for guests checking into the resort and for folio transactions and check-out. The Specialist runs, reviews, and prints reports to complete daily assignments and supports the Marketing Face-to-Face team during check-in by giving additional assistance to owners or guests who need information or help with room assignments. The role also provides technical and service support for business center and resort Wi-Fi access. Responsibilities include folio posting, cash handling, key control, and responding to guest questions and concerns. The Specialist coordinates with Housekeeping, Maintenance, and Custodian staff to expedite unit cleaning, repairs, and other requests, while resolving guest concerns with urgency. The role maintains a house bank, performs end-of-day receipts reporting, cashes owner and guest checks, calculates visit costs, verifies customer credit, and establishes payment methods for accommodations. The position requires weekend and holiday availability, with mid and evening shifts.
Requirements
- High School Diploma or GED.
- At least one year of customer service experience.
- Commitment to providing outstanding customer service.
- Knowledge of Microsoft Office Suite.
- Ability to acquire a clear understanding of timeshare applications.
- Basic knowledge of hardware and peripheral devices.
- Ability to establish and maintain effective working relationships with co-workers and leaders.
- Strong problem-solving and organizational skills.
- Ability to see tasks through to completion.
- Excellent verbal and written communication skills.
- Fluency in English.
- Professional business appearance and an upbeat, pleasant personality.
- Availability to work weekends and holidays, with mid and evening shifts.
Nice To Haves
- Customer service experience in a resort or hotel.
- Bilingual ability.
Responsibilities
- Facilitate the guest experience from check-in through check-out, including room changes, inventory moves, folio adjustments, and issuing keys.
- Maintain the safety and security of owners and guests through appropriate key control.
- Coordinate with Housekeeping, Maintenance, and Custodian staff regarding unit cleaning, repairs, and other requests.
- Answer guest inquiries, identify appropriate resort personnel when needed, and address guest concerns with urgency and a focus on satisfaction.
- Maintain a house bank, perform end-of-day reporting of receipts, and cash owner and guest checks.
- Calculate visit costs, verify customer credit, and establish how customers will pay for accommodations.
- Run, review, and print reports to complete daily assignments.
- Support the Marketing Face-to-Face team during check-in by providing information and assisting with room assignment concerns.
- Provide technical and service assistance with business center and resort Wi-Fi access.
- Perform folio posting and other duties as assigned.
Benefits
- Medical, dental, vision, and prescription benefits.
- Employee Assistance Program (EAP).
- 401(k) with company match.
- Paid time off.
- Discounted hospitality stays and access to the Company Perks Website.
- Tuition assistance.
- Growth opportunities and stability.
- Excellent company culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
