Front Desk Associates, Bloomfield Hills

Equinox•Bloomfield Hills, MI

About The Position

Equinox is seeking energetic, creative, and enthusiastic Front Desk Associates to join its team. This role supports a premium health, wellness, and hospitality environment by welcoming members and guests, providing customer service, handling inquiries and account updates, and helping maintain an orderly work area. Associates may assist other departments with related tasks and must be able to work opening, closing, and mid-day shifts.

Requirements

Minimum of 1 year of customer service or related experience.
High school diploma/GED or equivalent work experience.
Be reliable, professional, computer literate, energetic, and friendly.
Be friendly, vibrant, and outgoing.
Effectively communicate in person, via email, and via phone.
Perform essential physical duties, which may include prolonged standing, sitting, constant walking, squatting, stooping, reaching, and bending above and below shoulder height.
Push, pull, and lift up to 50 pounds at a time.
Have legal authorization to work in the United States.

Nice To Haves

Interest in health, fitness, and/or sports.

Responsibilities

Professionally greet members and guests.
Scan membership IDs as members enter.
Answer phones professionally.
Respond to member questions, concerns, and discrepancies.
Update members’ accounts when needed.
Maintain an orderly and clean work area.
Tour members.
Provide the highest level of customer service to members, prospective members, and guests.
Aid other departments with related tasks.