Front Desk Associates, Century City

Equinox • Los Angeles, CA

6d

About The Position

Equinox is seeking energetic, creative, and enthusiastic Front Desk Associates to join its team. This role supports a growing organization by delivering professional, high-quality service to members, prospective members, and guests. Associates greet visitors, manage membership entry and account updates, respond to questions and concerns, and help maintain an orderly work area. The position requires availability for opening, closing, and mid-day shifts, as well as the ability to tour members and assist other departments with related tasks.

Requirements

• At least 1 year of customer service or related experience.
• High school diploma or GED, or equivalent work experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Friendly, vibrant, and outgoing demeanor.
• Ability to communicate effectively in person, by email, and by phone.
• Ability to perform the position’s essential physical requirements, including standing for long periods, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height.
• Ability to push, pull, and lift up to 50 pounds at a time.
• Legal right to work in the United States.

Nice To Haves

• Interest in health, fitness, and/or sports.

Responsibilities

• Professionally greet members and guests.
• Scan membership IDs when members enter.
• Answer phones professionally.
• Respond to member questions, concerns, and discrepancies.
• Update members’ accounts when needed.
• Maintain an orderly and clean work area.
• Work opening, closing, and mid-day shifts.
• Tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Assist other departments with related tasks.

Benefits

• Competitive salary.
• Benefits.
• Industry-leading commission opportunities for club employees.
• Complimentary Club membership.
• Perks and incentives on products and services, including Personal Training, Pilates, Spa, and Shop.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED