Front Desk Specialist-Holiday Hills Resort

Holiday Inn Club Vacations • Branson, MO

3d

About The Position

The Front Desk Specialist serves as a front-of-the-house liaison and primary point of contact for resort guests during check-in, folio transactions, and check-out. The role supports an exceptional guest experience by answering questions, addressing concerns, and assisting owners and guests who need additional information or help with room assignments. The Specialist also provides technical and service assistance related to the business center and resort Wi-Fi, and runs, reviews, and prints reports to complete daily assignments.

The position includes folio posting, cash handling, key control, and coordination with Housekeeping, Maintenance, and Custodial staff to expedite unit cleaning, repairs, and guest requests. The Specialist maintains a house bank, completes end-of-day receipt reporting, cashes owner and guest checks, calculates visit costs, verifies customer credit, and establishes payment arrangements for accommodations. The scheduled shift is 2:30 p.m. to 11 p.m.; weekends and holidays are required.

Requirements

• High school diploma or GED.
• At least one year of customer service experience.
• Commitment to providing outstanding customer service.
• Knowledge of Microsoft Office Suite.
• Ability to acquire a clear understanding of timeshare software applications.
• Basic knowledge of hardware and peripheral devices.
• Ability to establish and maintain effective working relationships with co-workers and leaders.
• Strong problem-solving skills.
• Ability to see tasks through to completion.
• Strong organizational skills.
• Excellent verbal and written communication skills.
• Fluency in English.
• Professional business appearance and an upbeat, pleasant personality.

Nice To Haves

• Customer service experience in a resort or hotel.
• Bilingual ability.

Responsibilities

• Facilitate the guest experience from check-in through check-out, including complex tasks such as room changes, inventory moves, and folio adjustments.
• Create and issue keys while maintaining the safety and security of owners and guests.
• Coordinate with Housekeeping, Maintenance, and Custodial staff to expedite unit cleaning, repairs, and other requests.
• Answer guest inquiries, identify appropriate resort personnel when needed, and address owner and guest concerns with urgency and to their satisfaction.
• Maintain a house bank, perform end-of-day reporting of receipts, and cash owner and guest checks.
• Calculate visit costs, verify customer credit, and establish payment arrangements for accommodations.
• Support the Marketing Face-to-Face team during check-in by providing additional assistance with information requests and room assignment concerns.
• Provide technical and service assistance related to business center and resort Wi-Fi access.
• Run, review, and print reports to complete daily assignments.
• Perform folio posting, cash handling, and key control.
• Perform other duties as assigned.

Benefits

• Excellent company culture.
• Medical, dental, vision, and prescription benefits.
• Employee Assistance Program (EAP).
• 401(k) with company match.
• Plenty of paid time off.
• Heavily discounted hospitality stays and access to the Company Perks Website.
• Tuition assistance.
• Growth opportunities and stability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED