Resort Front Desk Associate

Grande Cayman Resort • Myrtle Beach, SC

1d

About The Position

The Resort Front Desk Associate helps shape the guest experience from arrival through departure and serves as a primary point of contact for resort visitors. The role assists with check-in and check-out, room assignments, payments, guest requests, and questions. The associate is expected to provide welcoming, professional service and help create a memorable stay for every guest.

The position also supports front office operations during busy periods, communicates service needs to other departments, and provides information about resort amenities, events, nearby attractions, and local directions. Shifts are scheduled between 7 a.m. and 11 p.m., with flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Requirements

• Customer service, conflict resolution, and computer skills are preferred.
• Flexibility to work a variety of shifts based on business needs, including evenings, weekends, and holidays.
• Strong organizational skills and careful attention to detail.
• Commitment to delivering outstanding service to guests and fellow team members.
• Dependable work habits and a consistent record of reliability and professionalism.
• Ability to work cooperatively in a team-oriented environment.
• Clear and professional communication skills when interacting with guests, colleagues, and supervisors.

Nice To Haves

• Customer service skills.
• Conflict resolution skills.
• Computer skills.

Responsibilities

• Welcome guests and provide courteous, professional assistance throughout their stay.
• Complete check-in procedures, assign rooms, and coordinate accommodations for special requests when possible.
• Maintain inventory and control of guest room keys according to company procedures.
• Finalize guest accounts and complete check-out transactions.
• Submit housekeeping or maintenance service requests to communicate guest needs to the appropriate departments.
• Address guest concerns promptly and work to resolve issues positively and professionally.
• Accurately process cash and credit card payments.
• Follow up with guests during their stay to confirm satisfaction and address needs.
• Review registration details in the system for accurate guest information, payment methods, and booking details.
• Support other front office operations during high-volume periods or when additional assistance is needed.
• Provide information about resort amenities, property events, nearby attractions, and local directions.
• Perform additional duties as assigned by management.

Benefits

• Weekly pay.
• Medical and dental insurance for qualifying team members.
• Supplemental insurance plans, such as vision and life insurance, for qualifying team members.
• Paid time off.
• 401(k) retirement plan with company match.
• Bereavement leave.
• Jury duty pay.
• Employee Assistance Program.
• David L. Brittain Scholarship Program.
• Tuition reimbursement.
• Resort accommodations discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed