Resort Front Desk Agent- TBC & ICH

Lemonjuice Solutions•Saint Augustine Beach, FL

6d•Onsite

About The Position

The Resort Front Desk Agent works at The Beach Club at St. Augustine and The Inn at Camachee Harbor in St. Augustine, Florida. This is a full-time, year-round position with flexible shifts, including 10:00 AM–6:00 PM, 9:00 AM–5:00 PM, and 2:00 PM–10:00 PM. The schedule may change based on operational needs, and the agent must be available for weekends, holidays, and rotating shifts. The agent processes guest arrivals and departures, assigns rooms, handles room changes and late check-out requests, collects payments, and activates or reissues room keys. The role includes communicating with Housekeeping about room readiness and guest concerns, operating the telephone switchboard, running and reviewing reports, and responding to guest inquiries and requests. The agent also maintains accurate guest records and billing, safeguards funds and company assets, follows safety and company procedures, and provides courteous, professional service to guests and coworkers. A robust benefits package is available.

Requirements

Must be available to work weekends, holidays, and rotating shifts.
Must be able to work at both listed St. Augustine property locations.
High school diploma or GED, one year of related experience and/or training, or an equivalent combination of education and experience is listed as a preferred qualification.

Nice To Haves

Vocational school degree or business certification.
Maintenance or handyman experience.

Responsibilities

Process guest check-ins and check-outs, including confirming reservations, verifying identity, assigning rooms, issuing or retrieving keys, and settling accounts.
Secure valid payment before issuing room keys; process payment types, vouchers, paid-outs, charges, and change.
Activate and reissue room keys using an electronic key machine after verifying guest identity.
Ensure rates match established or market codes and document any exceptions with an explanation.
Accommodate room changes and room preferences when possible, and communicate when guests are waiting for available rooms.
Set up and adjust accurate guest accounts and billing, including resolving late or disputed charges.
Inform guests of messages and forward them to rooms when required.
Coordinate with Housekeeping to track room readiness, room-status changes, and guest concerns.
Review and approve late check-out requests according to occupancy.
Clear departures in the computer system and file guest paperwork and documentation.
Operate the telephone switchboard; answer, transfer, and process calls and messages using appropriate etiquette.
Run and check daily reports, contingency lists, and credit card authorization reports.
Provide guests with directions and information, answer questions, respond to requests or concerns, and follow up to ensure satisfaction.
Count and secure the bank at the beginning and end of the shift.
Report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and comply with quality assurance standards.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally with guests and coworkers, exchange information discreetly, and maintain positive working relationships to support team goals.
Perform other reasonable job duties as requested by supervisors.