Front Desk Agent | Seaside Ocean View Resort
About The Position
The Front Desk Agent welcomes resort guests and efficiently manages check-in and check-out according to hotel procedures and standards. The role handles room credits, keys, special requests, and guest concerns while supporting the Guest Services and Front Office teams with financial and service-related tasks. The agent uses the property management system, operates the PBX and radio paging system, and helps guests access property services and amenities. The position also involves resolving guest issues professionally, coordinating follow-up, and arranging reservations for dining, transportation, activities, and entertainment.
Requirements
- Strong written and verbal communication skills.
- Previous hospitality or customer service experience preferred.
- Previous cash-handling and computerized point-of-sale system experience preferred.
Nice To Haves
- Previous hospitality or customer service experience.
- Previous experience in cash handling and a computerized point-of-sale system.
Responsibilities
- Handle guest check-in and check-out according to hotel procedures and standards.
- Use the property management system proficiently.
- Operate the PBX and radio paging system according to procedures.
- Establish appropriate credit at guest check-in, issue room keys, and familiarize guests with property services and areas.
- Manage guest issues effectively while considering guest needs and business objectives.
- Resolve guest conflicts with discretion and professionalism, consulting management when assistance or follow-up is needed.
- Follow up appropriately with guests and fellow team members.
- Make restaurant, transportation, activity, and entertainment reservations for guests.
- Support Guest Services and the Front Office team with financial and service-related tasks.
Benefits
- Paid time off and holiday pay.
- Medical, dental, vision, and disability benefits.
- 401(k).
- HSA/FSA plans with employer contribution.
- Referral bonus.
- Discounted lodging, dining, spa, golf, and retail.
- Employee Assistance Program.
- Volunteer opportunities.
- Committee participation opportunities.
- Task force work opportunities in locations across the globe.
- Online learning platform.
- Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions.
- Daily pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
