Front Desk Agent | Seaside Ocean View Resort

Columbia Hospitality • Seaside, OR

2d

About The Position

The Front Desk Agent creates exceptional guest experiences by efficiently managing check-in and check-out, handling room credits and keys, responding to guest issues and special requests, and supporting the Guest Services and Front Office teams with financial and service-related tasks. The role works in a fast-paced, dynamic environment and helps guests make the most of the property and its services.

Success in the role includes following hotel procedures and standards, learning the property management system, operating the PBX and radio paging system, establishing appropriate guest credit, issuing keys, and familiarizing guests with property services and areas. The agent resolves guest concerns with discretion and professionalism, balances guest needs with business objectives, follows up with guests and team members, and consults management when needed. The agent also arranges restaurant, transportation, activity, and entertainment reservations.

Requirements

• Strong written and verbal communication skills.

Nice To Haves

• Previous hospitality or customer service experience.
• Previous experience with cash handling and computerized point-of-sale systems.

Responsibilities

• Handle guest check-in and check-out according to hotel procedures and standards.
• Manage room credits, establish appropriate credit at check-in, and issue room keys.
• Familiarize guests with property services and areas.
• Use the property management system and operate the PBX and radio paging system according to procedures.
• Resolve guest issues and conflicts professionally, using good judgment and consulting management when assistance or follow-up is needed.
• Follow up with guests and fellow team members regarding guest issues.
• Make restaurant, transportation, activity, and entertainment reservations for guests.
• Support the Guest Services and Front Office teams with financial and service-related tasks.

Benefits

• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee assistance program.
• Volunteer opportunities.
• Committee participation opportunities, including philanthropic and diversity, equity, and inclusion activities.
• Task force work opportunities.
• Online learning platform.
• Third-party discounts, including pet insurance, rental cars, entertainment tickets, and attractions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed