PBX Operator Holiday Inn Resort

Landry's, LLC.•Galveston, TX

About The Position

The PBX Operator Concierge is responsible for ensuring efficient communication within, to, and from the hotel while providing attentive, courteous, and efficient customer service. The role handles hotel communications and guest requests, maintains guest privacy, and provides information about the hotel and surrounding area. The position requires clear communication, sound judgment, multitasking, initiative, and effective problem-solving. It involves sedentary work and may require flexible and long hours. This position does not earn tips.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to multitask.
Must show initiative in job performance, including anticipating what needs to be done before it becomes necessary.
Must routinely meet deadlines.
Must effectively handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must effectively listen to, understand, and clarify concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and data, and perform basic arithmetic functions.
Must be able to perform sedentary work, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Responsibilities

Handle incoming and outgoing calls attentively, courteously, and efficiently according to standard operating procedures.
Take and deliver messages according to standards.
Maintain guest privacy at all times.
Provide information about the hotel.
Be familiar with emergency procedures.
Perform call accounting, if applicable.
Be familiar with VIP procedures.
Provide accurate directions to the hotel.
Be familiar with the surrounding area of the hotel.
Send and receive guest faxes.
Serve as a radio dispatcher while maintaining proper radio and paging procedures.
Record and relay all guest requests and verify completion.
Maintain a daily activity log.
Process wake-up calls according to guest requests.