Front Desk Associate (Full Time)- Perla on Broadway
About The Position
Action Property Management is seeking a full-time Front Desk Associate for Perla on Broadway, a luxury homeowners association in Downtown Los Angeles. The role helps create a warm, inviting atmosphere for homeowners, guests, vendors, and their pets while representing Action Property Management and the Association through exceptional customer service. The position combines front desk and concierge coverage with building inspections, monitoring common areas, package management, and administrative tasks. Compensation is listed as $22.50–$23 per hour. The schedule is Saturday, 6:30 a.m.–3:00 p.m., and Sunday–Wednesday, 10:30 a.m.–7:00 p.m.; Thursday and Friday are off.
Requirements
- At least one year of customer service experience.
- Excellent telephone etiquette and clear, professional communication.
- Administrative or clerical experience.
- Familiarity with Microsoft and typing speed of 30 WPM.
- Polished and professional appearance and demeanor.
- Upbeat, positive, collaborative team-player attitude.
- Strong judgment and a solutions-oriented approach to problem-solving.
- Proactive customer-service approach that anticipates and meets resident and guest needs.
- Must be over 18 years of age.
- Must successfully pass a pre-employment background check and drug screening.
Nice To Haves
- Experience in hospitality, luxury retail, or fine dining.
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional customer service and supporting resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Review emails and receive shift pass-down information from the outgoing porter.
- Check for reservations, move-ins, move-outs, and events that require inspections.
- Conduct daily building inspections from the rooftop to the first floor.
- Identify and report building concerns.
- Monitor common areas and parking structures throughout the property.
- Provide concierge services and front desk coverage as needed during shifts.
- Cover breaks as needed.
- Manage and log resident packages in the package system.
- Address resident and guest concerns and questions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
