Front Desk Associate (Full Time)- Perla on Broadway
About The Position
Action Property Management is hiring a full-time Front Desk Associate for Perla on Broadway, a luxury homeowners association in Downtown Los Angeles. The role helps create a warm, inviting atmosphere for homeowners, guests, vendors, and their pets while representing Action Property Management and the Association through exceptional customer service. The associate maintains the front desk, lobby, and main elevators; completes building inspections and monitors common areas and parking structures; identifies and reports building concerns; and supports front desk and concierge operations as needed. Duties also include managing resident packages and responding to resident and guest questions and concerns. Compensation is listed as $22.50–$23 per hour. The posted schedule is Saturday, 6:30 a.m.–3:00 p.m.; Sunday–Wednesday, 10:30 a.m.–7:00 p.m.; Thursday and Friday off. Applicants must be over 18 and pass a pre-employment background check and drug screening.
Requirements
- At least one year of customer service experience.
- Excellent telephone etiquette and clear, professional communication.
- Administrative or clerical experience.
- Familiarity with Microsoft applications.
- Typing speed of 30 WPM.
- Polished and professional appearance and demeanor.
- Upbeat, positive, collaborative team-player attitude.
- Strong judgment and a solutions-oriented approach to problem-solving.
- Proactive customer-service approach that anticipates and meets residents’ and guests’ needs.
- Must be over 18 years of age.
- Must successfully pass a pre-employment background check and drug screening.
Nice To Haves
- Experience in hospitality, luxury retail, or fine dining.
Responsibilities
- Represent Action Property Management and the Association by providing exceptional five-star customer service and pursuing 100% resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Review emails and receive shift pass-down from the outgoing porter.
- Check for reservations, move-ins, move-outs, and events requiring inspections.
- Conduct daily building inspections from the rooftop down to the first floor.
- Identify and report building concerns.
- Monitor common areas and parking structures throughout the property.
- Provide concierge services and front desk coverage as needed.
- Cover breaks when needed.
- Manage and log resident packages in the package system.
- Address resident and guest concerns and questions.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
