Part-Time Front Desk Associate, 408 Broadway

WeWork • New York, NY

9d • Onsite

About The Position

As a Front Desk Associate, you are the primary point of contact for WeWork members and guests and support the Community Management team at an assigned location on weekdays. Depending on the location, you may serve members from a variety of backgrounds and industries or focus on an Enterprise client. Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than Classic locations.

The role centers on creating a welcoming community, making members and guests feel known and cared for, supporting front desk operations, and helping keep the building fully operational. You will take direction from the Community Associate, Community Lead, and Community Manager, promote relevant WeWork products and services, and represent WeWork’s values and mission.

Requirements

• Strong interpersonal skills and confidence interacting in person with people from diverse backgrounds.
• Ability to provide welcoming, helpful service and represent the brand.
• Ability to work well on a team and help where needed.
• Ability to multitask while prioritizing the member experience.
• Strong verbal and written communication skills.
• Comfort with and proficiency in basic computer skills.
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for and understanding of WeWork’s mission and values.

Nice To Haves

• Previous experience in hospitality, retail, or customer service; preferred but not required.
• Secondary school certificate; preferred but not required.

Responsibilities

• Greet members and guests warmly and cover the front desk during the building’s set business hours as an on-site point of contact at the Community Bar.
• Register and check in visiting guests according to WeWork guest policies, and orient first-time visitors to the space and relevant information.
• Issue and collect keys from members and guests as needed, and keep the front desk clean, organized, and free of clutter.
• Notify members of food deliveries and packages.
• Build relationships with members and guests by learning their names and businesses, tracking relevant notes in WeWork systems, answering questions, and identifying opportunities to celebrate their successes and milestones.
• Explain WeWork policies and procedures and recommend relevant WeWork products, services, and local resources such as restaurants, delivery services, catering, venues, and shipping or supply locations.
• Handle mail and packages, including receiving, processing, sorting, and organizing them, and explain mail and mailroom procedures.
• Monitor spaces and make adjustments as needed, such as picking up rubbish, resetting chairs, and straightening pillows.
• Maintain building amenities throughout the day, including restocking the Community treat bowl, keycards, and printers.
• Respond promptly and appropriately to emergencies and incidents, escalating and recording them as needed.
• Support the Community Management team and other Community Team members as necessary, taking direction from the Community Associate, Community Lead, and Community Manager.

Benefits

• Eligible part-time employees may participate in benefit plans and programs available to similarly situated employees, including paid sick time, paid parental leave, unpaid public holidays, and eligibility to participate in a 401(k) plan.
• Role-specific incentive plan eligibility, subject to the terms of the applicable plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed