Front Desk Associate, 1460 Broadway

WeWork • New York, NY

6d • Onsite

About The Position

The Front Desk Associate is the primary point of contact for WeWork members and guests and supports the Community Management team at an assigned location. The role is based on-site on weekdays and may serve members from varied industries or focus on an Enterprise client. Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than Classic locations.

The associate creates a welcoming community environment, helps members and guests feel recognized and supported, maintains front desk operations, and assists with building operations. The role also involves learning WeWork’s products, services, policies, and procedures; recommending relevant offerings; and demonstrating the company’s core values and mission.

Requirements

• Strong interpersonal skills and comfort interacting in person with people from varied backgrounds.
• Comfort and confidence serving as the face of the brand.
• Ability to work well on a team, help where needed, and multitask while prioritizing the member experience.
• Strong verbal and written communication skills.
• Comfort with and proficiency in basic computer skills.
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for and understanding of WeWork’s mission and values.

Nice To Haves

• Previous hospitality, retail, or customer service experience; preferred but not required.
• Secondary school certificate; preferred but not required.

Responsibilities

• Greet members and guests warmly and serve as an on-site point of contact at the Community Bar during the building’s set business hours.
• Register and check in visiting guests according to WeWork guest policies, and orient first-time visitors to the space.
• Issue and collect keys from members and guests as needed.
• Keep the front desk clean, organized, and free of clutter.
• Notify members about food deliveries and packages.
• Learn members’ and guests’ names and businesses, build relationships, maintain relevant notes in WeWork systems, and identify opportunities to celebrate member milestones and successes.
• Answer questions, explain WeWork policies and procedures, and recommend appropriate WeWork products and solutions.
• Recommend local restaurants, food delivery and catering services, team outing venues, post offices, shipping centers, and supply stores.
• Receive, process, sort, and organize mail and packages, and explain mail and mailroom procedures.
• Monitor spaces and make adjustments as needed, such as picking up rubbish, resetting chairs, and straightening pillows.
• Help maintain building amenities by restocking items such as the Community treat bowl, keycards, and printer supplies.
• Respond promptly and appropriately to emergencies and incidents, escalating and recording them as needed.
• Follow direction from the Community Associate, Community Lead, and Community Manager to support the Community Team.

Benefits

• Eligible full-time employees receive 20 days of PTO, approximately 13 paid holidays, and 80 hours of paid sick time per full calendar year.
• 16 weeks of paid parental leave.
• Competitive healthcare benefits.
• 401(k) plan.
• Life and AD&D insurance.
• Role-specific incentive compensation plan, subject to applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed