Part-Time Front Desk Associate, 408 Broadway

WeWork•New York, NY

10d•$21 - $22•Onsite

About The Position

The Front Desk Associate is the primary point of contact for WeWork members and guests and supports the Community Management team at an assigned location. The role helps create a welcoming community, provides front desk coverage during building business hours, and supports day-to-day building operations. Depending on the location, the associate may serve members across industries or support an Enterprise client; related holidays, systems, operational and relationship requirements, and property-management responsibilities may vary by location. The position includes greeting and checking in visitors, orienting first-time guests, handling keys, keeping the front desk organized, and notifying members about deliveries. The associate builds relationships with members, records relevant information in WeWork systems, responds to questions, explains policies, and recommends WeWork services and local resources. The role also includes processing mail and packages, monitoring and resetting shared spaces, maintaining building amenities, and responding to incidents and emergencies by escalating and recording them as needed. The associate works onsite at a WeWork location on weekdays and takes direction from the Community Associate, Community Lead, and Community Manager. The position is part-time. Base pay is $21.00–$22.00 per hour, and employees may participate in an incentive plan specific to the role. Part-time employees are eligible for available benefit plans and programs, including paid sick time, paid parental leave, unpaid public holidays, and eligibility to participate in the 401(k) plan.

Requirements

Strong verbal and written communication skills.
Comfort with and proficiency in basic computer skills.
Ability to multitask while prioritizing the member experience.
Strong interpersonal skills and confidence in face-to-face interactions as a representative of the brand.
Ability to work well in a team and help where needed.
Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
Passion for and understanding of WeWork’s mission and values.

Nice To Haves

Previous experience in hospitality, retail, or customer service; preferred but not required.
Secondary school certificate; preferred but not required.

Responsibilities

Greet members and guests warmly and serve as an on-site point of contact at the Community Bar.
Cover the front desk during the building’s set business hours and keep it clean, organized, and free of clutter.
Register and check in visitors according to guest policies, orient first-time visitors, and issue or collect keys as needed.
Notify members about food deliveries and packages.
Learn members’ and guests’ names and businesses, build relationships, and record relevant notes in WeWork systems.
Answer questions, explain WeWork products, services, policies, and procedures, and recommend appropriate offerings and local resources.
Identify opportunities to celebrate members’ successes and milestones.
Receive, process, sort, and organize mail and packages; explain mail and mailroom procedures.
Monitor shared spaces and make adjustments such as removing rubbish, resetting chairs, and straightening pillows.
Maintain building amenities, including restocking treats, keycards, and printer supplies.
Respond promptly and appropriately to emergencies and incidents, escalating and recording them as needed.
Support the Community Management team as directed by the Community Associate, Community Lead, and Community Manager.