Front Desk Associate, 1460 Broadway

WeWork • New York, NY

7d • $21 - $22 • Onsite

About The Position

As a Front Desk Associate, you are the primary point of contact for WeWork members and guests and support the Community Management team at an assigned location. The role is based on-site on weekdays and may serve members from varied industries or focus on an Enterprise client. Enterprise locations may have different holiday, technical, operational, relationship, and property-management requirements than Classic locations.

You create a welcoming community environment, help members and guests feel known and supported, maintain front desk operations, and help keep the building fully operational. You take direction from the Community Associate, Community Lead, and Community Manager, promote relevant WeWork products and services, and demonstrate WeWork’s core values and mission.

Requirements

• Strong interpersonal skills and enjoyment of in-person interactions with people from varied backgrounds.
• Comfort and confidence serving as the face of the brand.
• Ability to work well on a team and help where needed.
• Ability to multitask while prioritizing the member experience.
• Strong verbal and written communication skills.
• Comfort with and proficiency in basic computer skills.
• Demonstrated integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for and understanding of WeWork’s mission and values.

Nice To Haves

• Previous experience in hospitality, retail, or customer service is preferred but not required.
• A secondary school certificate is preferred but not required.

Responsibilities

• Greet members and guests warmly and serve as an on-site point of contact at the Community Bar during the building’s set business hours.
• Register and check in visiting guests according to WeWork guest policies, orient first-time visitors, and issue and collect keys as needed.
• Keep the front desk clean, organized, and free of clutter; notify members about food deliveries and packages.
• Build relationships by learning members’ and guests’ names and businesses, keeping relevant notes in WeWork systems, and recognizing member successes and milestones.
• Answer questions, explain WeWork policies and procedures, recommend relevant products and solutions, and provide local recommendations for restaurants, delivery, catering, outings, and services.
• Receive, process, sort, and organize mail and packages, and explain WeWork mail and mailroom procedures.
• Monitor shared spaces and make adjustments such as removing rubbish, resetting chairs, and straightening pillows.
• Help maintain building amenities by restocking items such as the Community treat bowl, keycards, and printer supplies.
• Respond promptly and appropriately to emergencies and incidents, escalating and recording them as needed.
• Support the Community Management team and take direction from the Community Associate, Community Lead, and Community Manager.

Benefits

• Incentive plan eligibility specific to the role, subject to applicable plan terms.
• 20 days of paid time off for full-time employees.
• Approximately 13 paid holidays for full-time employees.
• 80 hours of paid sick time per full calendar year for full-time employees.
• 16 weeks of paid parental leave for full-time employees.
• Competitive healthcare benefits for full-time employees.
• 401(k) plan for full-time employees.
• Life and AD&D insurance for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed