Hotel Front Desk Agent

Proper Hospitality Careers•Palm Springs, CA

About The Position

The Front Desk Agent at Ingleside Estate serves as the welcoming face of the hotel, creating memorable first impressions and ensuring an exceptional guest experience from arrival to departure. This role handles guest greetings, check-ins and check-outs, reservations, inquiries, cashiering, and coordination of guest requests in a warm, professional, and efficient manner. The agent is a hub for guest communication and works closely with other departments to provide seamless service and uphold Proper Hospitality standards. The position also supports front desk operations by maintaining accurate guest and payment records, keeping the desk area welcoming, following cash-handling and credit policies, and assisting with nightly audits when needed. Agents are expected to follow company attendance, appearance, privacy, safety, and compliance standards. A valid Responsible Beverage Server (RBS) certificate must be obtained and maintained throughout employment in accordance with California law.

Requirements

Strong communication and interpersonal skills.
Ability to multitask, prioritize, and remain calm under pressure.
Flexible availability, including evenings, weekends, and holidays.
Must obtain and maintain a valid Responsible Beverage Server (RBS) certificate throughout employment, in compliance with California state law.

Nice To Haves

Previous front desk, concierge, or guest service experience.
Proficiency with property management systems.

Responsibilities

Greet and welcome guests warmly, professionally, and attentively.
Perform accurate and efficient check-in, check-out, and cashiering procedures.
Respond to guest inquiries and resolve complaints with courtesy, urgency, and discretion.
Provide information about hotel amenities, services, and local attractions.
Coordinate special requests, including room preferences, transportation, and dining reservations.
Manage reservations and room assignments to support occupancy and guest satisfaction.
Answer and direct phone calls professionally.
Coordinate with housekeeping, maintenance, and other departments to meet guest needs promptly.
Maintain accurate records of guest accounts, charges, and payments.
Keep the front desk clean, organized, and welcoming.
Follow cash-handling and credit policies.
Assist with nightly audit processes when needed.
Support team members and contribute to a collaborative, service-driven environment.
Arrive on time for scheduled shifts in proper uniform and ready to work; follow rest and meal break standards and attendance policies.
Maintain a professional demeanor, grooming, and appearance in line with company standards.
Follow hotel policies, procedures, and safety standards; protect guest privacy and confidentiality.
Immediately report suspicious activity, security concerns, or maintenance issues.
Obtain and maintain a valid Responsible Beverage Server (RBS) certificate throughout employment.