Front Desk / Customer Service Representative

Pittsford•Rochester, NY

About The Position

The Front Desk Customer Service Representative promotes quality customer service and processes sales and registration transactions. This role is the first point of contact for potential and current Goldfish customers and is responsible for presenting a positive image of the company. The representative works in a swim school environment, where heat and humidity are occasional and noise is usually moderate. The position offers paid training, flexible shifts, and advancement opportunities.

Requirements

Ability to work with children.
Excellent interpersonal communication and organizational skills.
Must pass background examinations, which are included with training.
CPR, First Aid, and AED certification required.

Nice To Haves

High school diploma or GED preferred.
Some college highly preferred.
One year of previous customer service and/or administrative office experience preferred.
Intermediate-level computer skills using Word, Excel, and other software systems preferred.

Responsibilities

Answer telephone calls, respond to inquiries, take messages, and screen and direct calls professionally.
Process student registrations using effective sales and customer service techniques.
Schedule and manage birthday and pool parties, and supervise private party staff.
Resolve customer concerns and complaints professionally.
Assist members with merchandise and vending purchases.
Greet parents and students at the front desk and check students in using the attendance tracking system.
Maintain cleanliness of the front desk, Snack Shack, changing areas, restrooms, and observation area.
Monitor the Snack Shack area and guide Snack Shack staff.
Check voicemail and email correspondence and respond in a timely manner.
Update informational displays with accurate, timely promotions and literature.
Provide occasional administrative support to the General Manager, Assistant General Manager, and other management personnel.
Make collection calls to resolve open account problems.
Prepare student lesson schedules twice daily for instructors and management staff.
Enforce safety rules and regulations to prevent accidents, and administer first aid when necessary.
Perform other duties and responsibilities as assigned by the employer.