Front Desk / Customer Service Representative
About The Position
iFLY is seeking an enthusiastic Customer Service Representative to sell its indoor skydiving experiences and provide excellent customer service. Representatives often serve as the first point of contact for customers and work in a dynamic, collaborative environment. During the first 30 days, iFLY guarantees a minimum hourly rate of $20.00, with the opportunity to earn more through commissions. After 30 days, the base rate is $15.92 plus commissions. Team members are expected to exemplify iFLY’s SOAR values: Safety First, Outrageous Passion, Accountability, and Respect. The role includes promoting guest safety, recommending and selling experiences, resolving service issues, and helping maintain the facility. Additional tasks may include operating the wind tunnel, processing refunds and rescheduling, and participating in promotional photography, video, or social content capture as needed.
Requirements
- Must be at least 18 years old.
- Weekend availability is required.
- High school diploma or equivalent is required.
- Exceptional sales skills.
- Exceptional customer-service skills.
- Confidence communicating by phone and face-to-face.
- Ability to resolve conflicts, multitask, and understand customer needs.
- Friendly, upbeat, compassionate, and personable attitude.
- Integrity, punctuality, and professional appearance.
- Ability to work well within a team and maintain positive relationships.
- Basic computer skills.
- Ability to stand for about eight hours a day while working on a point-of-sale system.
- Ability to exercise good judgment and remain focused and attentive throughout flight sessions while operating tunnel wind at speeds up to 160 mph.
Responsibilities
- Promote customer safety throughout guests’ time in the wind tunnel and facility.
- Listen to guests and recommend and sell experiences that enhance their time at iFLY.
- Maintain a positive and friendly attitude, build customer excitement, and assist guests promptly.
- Resolve product and service issues by clarifying complaints, selecting appropriate solutions, expediting corrections, and following through.
- Stock merchandise and clean and maintain the facility.
- Operate the wind tunnel.
- Process refunds and reschedule bookings.
- Participate in marketing-related photography, video, and social content capture for promotional use as needed.
Benefits
- Competitive salary and performance bonus opportunities.
- Medical, dental, vision, and supplemental plans.
- Paid time off (PTO).
- Parental leave.
- Company holidays.
- 401(k) retirement investment.
- Private wellness coaching.
- Employee assistance programs, including face-to-face counseling, financial coaching, and legal counseling and mediation services.
- Tuition reimbursement.
- Referral bonus program.
- Team member discount on retail merchandise and flight packages.
- Free flight time for team members and family.
- Ongoing training and development program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
