Front Desk Customer Service Representative
About The Position
The Front Desk Customer Service Representative promotes quality customer service and processes sales and registration transactions. As the first point of contact for potential and current Goldfish customers, this role is responsible for presenting a positive image of the company. The position also supports daily operations by managing customer inquiries, registrations, parties, merchandise and snack shack service, administrative tasks, and facility cleanliness and safety. The role requires a high school diploma or GED, two years of previous customer service and/or administrative office experience, and intermediate computer skills using Word, Excel, and other software systems. CPR, First Aid, and AED certifications are required. Some college is preferred. Compensation is $16.50–$18.00 per hour.
Requirements
- High school diploma or GED.
- Two years of previous customer service and/or administrative office experience.
- Intermediate computer skills using Word, Excel, and other software systems.
- CPR, First Aid, and AED certifications.
Nice To Haves
- Some college.
Responsibilities
- Answer telephone calls, respond to inquiries, take messages, and screen and direct calls professionally.
- Process student registrations using effective sales and customer service techniques.
- Schedule and manage birthday and pool parties, and supervise birthday party staff.
- Resolve customer concerns and complaints professionally.
- Assist clients with merchandise and vending purchases.
- Greet parents and students at the front desk and check students in using the attendance tracking system.
- Maintain cleanliness of the front desk, snack shack, changing areas, restrooms, and observation area.
- Monitor the snack shack area and provide guidance to snack shack staff.
- Check voicemail and email correspondence and respond in a timely manner.
- Update informational displays with accurate and timely promotions and literature.
- Provide occasional administrative support to management personnel, including the General Manager and Assistant General Manager.
- Make collection calls to resolve open account problems.
- Prepare student lesson schedules twice daily for instructors and management staff.
- Enforce safety rules and regulations to prevent accidents and administer first aid when necessary.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
