Front Desk / Customer Service Representative

iFLY Careers•Paramus, NJ

9d•Onsite

About The Position

iFLY is seeking an enthusiastic Customer Service Representative (CSR) to sell its indoor skydiving experiences. CSRs use sales, communication, and customer service skills while often serving as the first point of contact for customers. The role supports iFLY’s mission to deliver the dream of flight and its core values of Safety First, Outrageous Passion, Accountability, and Respect. During the first 30 days of employment, iFLY guarantees a minimum hourly rate of $20.00, with the opportunity to earn more through commissions. After 30 days, the base rate is $15.92 plus commissions.

Requirements

Must be at least 18 years old.
Weekend availability is required.
High school diploma or equivalent.
Exceptional sales skills.
Exceptional customer-service skills.
Confidence communicating by phone and face-to-face.
Ability to resolve conflicts, multitask, and understand customer needs.
Friendly, upbeat, compassionate, and personable attitude.
Integrity, punctuality, and professional appearance.
Ability to work well within a team and maintain positive relationships.
Basic computer skills.
Ability to stand for about eight hours a day while working on a point-of-sale system.
Ability to exercise good judgment and remain focused and attentive throughout flight sessions while operating tunnel wind at speeds up to 160 mph.

Responsibilities

Promote customer safety throughout customers’ time in the wind tunnel and facility.
Listen to guests and recommend and sell experiences that improve their time at iFLY.
Provide friendly, timely service that builds customer excitement about the experience.
Resolve product or service issues by clarifying complaints, selecting appropriate solutions, expediting corrections, and following through.
Stock merchandise and clean and maintain the facility.
Operate the wind tunnel.
Process refunds and reschedule bookings.
As needed, participate in marketing-related photography, video, and social content capture for promotional use.

Benefits

Medical, dental, vision, and supplemental plans
Paid time off (PTO)
Parental leave
Company holidays
401(k) retirement investment
Private wellness coaching
Employee Assistance Programs, including face-to-face counseling, financial coaching, legal counseling, and mediation services
Tuition reimbursement
Referral bonus program
Team member discount on retail merchandise and flight packages
Free flight time for team members and family
Ongoing training and development program
Performance bonus opportunities