Front Desk / Customer Service Representative

iFLY Indoor Skydiving•Austin, TX

8d•$12 - $18•Onsite

About The Position

iFLY is seeking an enthusiastic Customer Service Representative to sell its indoor skydiving experience and serve as a first point of contact for customers. The role combines sales, customer service, safety promotion, and facility operations in a dynamic, collaborative workplace. During the first 30 days of employment, iFLY guarantees a minimum hourly rate of $18.00; after 30 days, the base rate is $12.00 plus commissions. Team members are expected to exemplify iFLY’s SOAR values: Safety First, Outrageous Passion, Accountability, and Respect. The position may also involve promotional photography, video, and social content capture as needed.

Requirements

Must be at least 18 years old.
Weekend availability is required.
High school diploma or equivalent is required.
Exceptional sales skills.
Exceptional customer-service skills.
Confidence communicating by phone and face to face.
Ability to resolve conflicts, multitask, and understand customer needs.
Friendly, upbeat, compassionate, and personable attitude.
Integrity, punctuality, and professional appearance.
Ability to work well within a team and maintain positive relationships.
Basic computer skills.
Ability to stand for about eight hours a day while working on a point-of-sale system.
Ability to exercise good judgment and remain focused and attentive throughout flight sessions while operating tunnel wind at speeds up to 160 mph.

Responsibilities

Promote customer safety throughout guests’ time in the wind tunnel and facility.
Listen to guests and recommend and sell experiences that improve their time at iFLY.
Maintain a positive, friendly attitude and assist customers in a timely manner.
Resolve product and service issues by clarifying complaints, selecting appropriate solutions, expediting corrections, and following through.
Stock merchandise and clean and maintain the facility.
Operate the wind tunnel.
Process refunds and reschedule bookings.
Participate in marketing-related photography, video, and social content capture for promotional use as needed.

Benefits

Competitive salary and performance bonus opportunities.
Medical, dental, vision, and supplemental plans.
Paid time off (PTO).
Parental leave.
Company holidays.
401k retirement investment.
Private wellness coaching.
Employee assistance programs, including face-to-face counseling, financial coaching, legal counseling, and mediation services.
Tuition reimbursement.
Referral bonus program.
Team member discount on retail merchandise and flight packages.
Free flight time for team members and family.
Ongoing training and development program.