Front Desk Associate

Planet Fitness•Spindale, NC

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests, creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, keeping the club clean and safe, and helping address maintenance and facility concerns. Associates work as part of a supportive team and are expected to follow health and safety policies.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Continual standing and movement throughout the club during the shift.
Continual in-person and telephone communication during the shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during the shift.
Ability to bend and twist and move into different positions to complete tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance with their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, unpaid balance collection, and membership transfers.
Make prospective member calls and conduct tours, assessing prospective members’ needs.
Complete retail transactions accurately and work toward sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, or cleanliness issues.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and facility fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.