Front Desk Assistant Manager
About The Position
The Front Desk Assistant Manager leads the coaching, training, and development of the Front Desk team and represents Resort leadership. Working closely with senior management, this role helps cultivate and maintain a culture of service excellence and strengthens interdepartmental communication to improve the resolution of guest concerns. The Assistant Manager uses data findings to identify and monitor performance trends and support process improvement. The role contributes to the Resort’s quality efforts by guiding professional growth and addressing large-scale issues with attention to detail. Ideal candidates have a friendly disposition and a desire to serve and lead others.
Requirements
- Prior guest relations and training experience.
- Excellent communication and customer service skills.
- At least 3 years of experience in hospitality and/or a related field.
- Valid driver’s license and an approved DMV record.
- Must be at least 18 years old.
Nice To Haves
- Guest relations or hospitality leadership experience.
- Prior experience with CRM and PMS systems.
- Prior college coursework.
- Knowledge of Microsoft Office Suite and BI products.
Responsibilities
- Support Front Desk daily operations.
- Develop and manage growth initiatives for employees.
- Oversee team performance analysis.
- Resolve guest concerns.
- Analyze data and performance trends to support process improvement.
- Lead the onboarding cycle for the department.
- Serve as a leader in the Hospitality Operations division.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
