Front Desk Assistant
About The Position
The Front Desk Assistant is a part-time, temporary position in the Student Services Division supporting the Counseling Center and TRIO suite. Reporting to the Director of Counseling and working under general supervision, the position provides administrative and program support, helps maintain a welcoming environment for students and prospective students, and serves as a representative and resource for program participants, staff, faculty, and community partners. The role emphasizes general student care and well-being. The regular schedule is 15 hours per week: Monday through Thursday, 11 a.m. to 3 p.m., and Friday, 11 a.m. to 2 p.m., or another schedule agreed upon within the suite to better support the programs. The position is limited to a maximum of 1,050 hours within a one-year period. The posting remains open until filled, with priority consideration for applications received by November 13, 2026.
Requirements
- High school graduation or equivalent and two years of office-related experience in a customer service environment, or equivalent education/experience.
- Communicate effectively, both verbally and in writing.
- Provide excellent customer service and remain calm in a demanding, fast-paced environment.
- Professionally represent the Student Services Division when responding to inquiries from a range of college and community contacts.
Nice To Haves
- Associate's degree.
- Experience in higher education student services.
- Fluency in languages other than English.
- Experience working with students from diverse linguistic backgrounds.
- Ability to communicate effectively and warmly with students with varying levels of English proficiency.
- Experience and knowledge of mental health and medical settings.
Responsibilities
- Provide customer service to students seeking assistance at the Counseling Center and TRIO suite, including help with scheduling, understanding services, coordinating care, and identifying campus and campus resources.
- Refer students to campus departments and resources, appropriate faculty advisors, and community resources.
- Provide information about program policies and activities.
- Facilitate new student onboarding and paperwork, and maintain confidential Counseling Center files in compliance with FERPA, HIPAA standards, and WAC/RCW.
- Triage students upon arrival for appointments and help them navigate next steps based on their needs.
- Provide backup support to other Student Services offices as needed.
- Provide backup support for tabling events.
- Professionally represent the Student Services Division and respond to inquiries from faculty, staff, administrators, parents, and community members.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
