Front Desk Assistant

Little Rock Eye Clinic, LLP • Little Rock, AR

1d

About The Position

The Front Desk Assistant is responsible for providing excellent patient service as visitors enter the clinic. The role checks patients in and out promptly and efficiently while maintaining courtesy, professionalism, and confidentiality. Duties include greeting and directing patients, maintaining registration information and insurance records in Medent, verifying insurance eligibility, handling appointment reminders and no-shows, and preparing patient packets. The assistant also performs clinic opening and closing tasks, processes payments, balances and posts daily batches, and prepares receipts and cash for deposit.

Requirements

• High school diploma or equivalent.
• Demonstrated success in customer service.
• Computer competence.
• Strong customer service skills.
• High attention to detail.
• Excellent communication and listening skills.
• Familiarity with computers and keyboarding.
• Ability to work independently with close supervision.

Nice To Haves

• Electronic health records experience.
• Experience in a health care setting.

Responsibilities

• Welcome and greet patients and visitors courteously, determine the purpose of their visit, and direct them appropriately.
• Mark patients as arrived in Medent.
• Update patient registration details in Medent, including address, phone numbers, emergency contacts, ethnicity, email, and insurance information.
• Scan insurance cards into Medent.
• Record patients’ preferences for receiving appointment reminder calls or messages by phone, text, or email.
• Verify patients’ insurance eligibility.
• Direct patients to the correct waiting room.
• Contact patients who miss appointments to reschedule or leave a message asking them to call back.
• Prepare additional patient packets for appointments added to the same-day or next-day schedule.
• Dispense and collect payments for contact lenses.
• Open the clinic by turning on lights, picking up cash boxes, powering on front-desk computers, preparing next-day packets, checking deposits for the manager, and opening a new batch for the business day.
• At day’s end, enter payments, print and compare the daily journal, make corrections needed to balance the batch, complete and post the batch sheet, and settle the credit card machine.
• Attach receipts and payment slips for deposit preparation, print the CareCredit report, and count and turn in the cash box with the batch.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED