Front Desk Assistant

Town of Cohasset•Cohasset, MA

3d•Onsite

About The Position

The Town of Cohasset is hiring a part-time Front Desk Assistant for its Community Services Department at Willcutt Commons. Reporting to the Director of Elder Affairs, the assistant serves as a primary point of contact for visitors, residents, and staff, providing a welcoming reception and administrative support for the department’s daily operations. The schedule is 19 hours per week, Monday through Thursday, from 8:30 AM to 1:15 PM. Compensation is $17.60–$20.25 per hour, Grade PT-2. Employment offers are conditional on satisfactory completion of a CORI check, pre-employment DOT physical examination, drug test, and other applicable background checks. The Town provides reasonable accommodation for qualified individuals with disabilities and is an Equal Opportunity Employer.

Requirements

At least six months of experience in an office setting.
Proficiency in data entry and computer applications, including Microsoft Word and Microsoft Excel.
Ability to maintain a professional, courteous, and engaging demeanor when interacting with older adults and staff.
Organized, dependable, and customer-service oriented, with strong attention to detail and the ability to manage multiple responsibilities in a fast-paced environment.

Nice To Haves

Experience working in a senior services or human services environment.
Demonstrated ability to manage multiple tasks efficiently in a dynamic office setting.

Responsibilities

Answer phone calls, check voicemail, respond to inquiries, and direct calls to appropriate staff members.
Schedule appointments for activities and services offered at the center.
Keep the front desk organized and ensure materials are well-stocked.
Perform administrative tasks, including filing, data entry, and managing correspondence.
Offer building tours to new visitors.
Assist with opening procedures, including setting up coffee.
Check the main living room regularly to maintain its cleanliness and appearance.
Manage daily patron check-ins and activity sign-ins at the front desk kiosk using the My Senior Center scan card system, including check-ins for classes, lunch, and other programs.
Collect and process patron payments in accordance with established procedures.
Ensure new patrons complete required registration paperwork.
Issue replacement My Senior Center scan cards for lost or misplaced cards.
Perform other related duties as assigned.