Front Desk Assistant

FLORIDA ORTHOPEDICS & NEUROSURGERY LLC•Port St. Lucie, FL

About The Position

The Front Desk Assistant performs general clerical duties in support of patient services, as directed by the Office Manager. The role helps ensure the accuracy and integrity of the practice by handling patient information, appointments, communications, and records. The assistant greets patients and visitors, communicates with clinical and administrative staff, and maintains a clean and organized work area while protecting patient confidentiality and adhering to HIPAA and OSHA standards.

Requirements

Strong attention to detail and ability to produce accurate records.
Ability to handle patient documentation responsibly and maintain confidentiality.
Strong verbal and nonverbal communication skills for patient and guest interactions.
Comprehensive knowledge of medical and orthopedic terminology.
Ability to abide by HIPAA and OSHA standards.

Nice To Haves

Prior experience with Electronic Medical Records systems.

Responsibilities

Answer phones with a polite, consistent manner and proper telephone etiquette.
Scan and enter patient information into the EMR system; photocopy, fax, or assist with completing forms.
Update new or changing patient information in the EMR, including verifying addresses and phone numbers.
Review new patient information for accuracy and completion.
Confirm patient appointments and reschedule appointments as needed.
Greet patients and visitors in person or over the telephone.
Maintain a clean and organized area.
Maintain ethical conduct regarding HIPAA, patient confidentiality, and professional stature.
Collect EMR records, such as laboratory reports and images, as requested by the Physician.
Communicate effectively and build positive relationships with clinical and administrative staff.