Front Desk Assistant

FLORIDA ORTHOPEDICS & NEUROSURGERY LLC•Tampa, FL

About The Position

The Front Desk Assistant performs general clerical duties in support of patient services, as directed by the Office Manager. The role helps ensure the accuracy and integrity of the practice by supporting patient reception, appointment coordination, records management, and administrative workflows. The assistant interacts with patients, visitors, physicians, and clinical and administrative staff while maintaining patient confidentiality and professional conduct.

Requirements

Strong attention to detail and ability to produce accurate records.
Integrity and responsible handling of patient documentation and confidential information.
Strong verbal and nonverbal communication skills for patient and guest interactions.
Comprehensive knowledge of medical and orthopedic terminology.
Ability to abide by HIPAA and OSHA standards.

Nice To Haves

Prior experience with Electronic Medical Records systems.

Responsibilities

Answer phones using a polite, consistent manner and proper telephone etiquette.
Scan and enter patient information into the EMR system; photocopy, fax, and assist with completing forms.
Update new or changing patient information in the EMR system, including verifying current addresses and phone numbers.
Review new patient information for accuracy and completeness.
Confirm patient appointments and reschedule appointments as needed.
Greet patients and visitors in person and by telephone.
Maintain a clean and organized work area.
Maintain ethical conduct, patient confidentiality, and professional stature in accordance with HIPAA requirements.
Collect EMR records, such as laboratory reports and images, as requested by the Physician.
Communicate effectively and build positive relationships with clinical and administrative staff.