Assistant Front Desk Manager
About The Position
The Assistant Front Desk Manager reports to the Front Desk Manager and oversees aspects of front office operations, including staff training, scheduling, interdepartmental communication, and guest service. This organized, effective communicator resolves guest concerns promptly and helps foster a culture of service excellence. The role includes supervising and developing staff, supporting daily operations and revenue goals, maintaining front office systems and equipment, and serving as acting Manager when the Front Desk Manager is absent. The position requires open availability, including weekends and holidays as needed, and the ability to carry or lift up to 50 pounds.
Requirements
- At least 2 years of progressive hotel rooms management or front office leadership experience.
- Previous hotel experience required.
- Strong leadership qualities and the ability to motivate, coach, and influence a diverse team.
- Proven customer service and conflict-resolution skills.
- Proficiency in Microsoft Word and Excel, with strong administrative and organizational abilities.
- Proficiency with property management systems (PMS) and basic office software.
- Open availability, including the ability to work weekends and holidays as needed.
- Clear, concise verbal and written communication skills in English.
- Professional presentation and a service-oriented style.
- High energy, entrepreneurial spirit, and focus on driving results.
- Ability to carry or lift up to 50 lbs.
Nice To Haves
- Hyatt experience preferred.
- A hospitality degree is a plus.
- Experience with Hyatt PMS preferred.
Responsibilities
- Lead daily front desk operations to maintain brand standards, guest satisfaction, and smooth service delivery.
- Assist in supervising and coordinating front desk staff.
- Recruit, train, coach, and counsel team members to reflect Hyatt service standards.
- Perform front desk tasks as needed and model adherence to policies, including cash handling.
- Coordinate with Housekeeping, Reservations, and other departments to support seamless guest experiences and operational flow.
- Complete audit procedures as needed.
- Handle guest issues and complaints professionally and resolve them promptly.
- Ensure staff remain knowledgeable about rates, packages, and promotions.
- Maintain guest room inventory and oversee same-day selling procedures to maximize occupancy and revenue.
- Support employee development, recognition, and performance management, fostering teamwork and accountability.
- Act as Manager in the absence of the Front Desk Manager.
- Monitor and maintain front office systems and equipment for optimum performance.
- Comply with attendance rules and be available for regular work and coverage as needed.
- Maintain a safe guest and work environment and protect hotel assets.
- Perform other job-related duties as assigned.
Benefits
- Healthcare insurance for the employee and qualifying family at no cost.
- Dental insurance.
- Vision insurance.
- 401(k) plan with employer match.
- Paid holidays, vacation, and personal time off.
- Discounted hotel rooms for team members and family.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
