Assistant Front Desk Manager

Landry's, LLC.•Las Vegas, NV

18h

About The Position

The Assistant Front Desk Manager supervises and assists Front Desk Clerks and Assistant Hotel Managers with daily operations while also performing all Front Desk Clerk duties. The role provides professional, personalized guest service consistent with the company’s brand standard and K.E.E.P. core values: Kindness, Engagement, Empathy, and Positivity. It also supports staff organization, training, personnel-related functions, and other Front Desk supervisory assignments as requested. This is a non-tipped position.

Requirements

Five years of experience.
At least 18 years of age.
Ability to manage employees and demonstrate training and coaching skills, including developing motivated teams.
Excellent analytical, problem-solving, administrative, multitasking, organizational, and prioritization skills.
Excellent verbal and written interpersonal and communication skills; fluent and articulate in English.
Ability to work efficiently, independently, and cohesively while consistently producing quality results.
Computer literacy in Microsoft Windows applications.
Ability to stay organized and remember details.
Adaptability and knowledge of all areas of the Front Desk.
Basic mathematical skills, including adding, subtracting, multiplying, and dividing as relevant to the position.
Ability to read and understand all policies and procedures.
Ability to communicate effectively in English with guests, employees, and management in connection with the position’s duties and responsibilities.
Ability to complete standard forms and reports.

Nice To Haves

LMS experience.
Bachelor’s degree or related degree.

Responsibilities

Perform all functions of a Front Desk Clerk.
Provide superior service to every guest and ensure Front Desk Clerks do the same.
Supervise and oversee Front Desk Clerks’ operational activities in accordance with Front Desk policies and procedures.
Generate and complete all types of Front Desk reports.
Assist Front Desk Clerks with guest-related occurrences requiring additional supervision.
Answer or assist with guest, Casino, and executive inquiries by phone or in person at the Front Desk.
Maintain, clean, and organize Front Desk supplies and tools.
Organize the efficient use of available staff.
Assist the Assistant Hotel Manager with personnel-related functions and training new and existing Front Desk personnel.
Perform duties of Head Cashier, Group Services Supervisor, and Training Supervisor according to policies and procedures when requested.
Perform other duties and responsibilities as requested.