Front Desk Agent

Remington Hospitality•El Paso, TX

3d•Onsite

About The Position

Courtyard by Marriott El Paso Downtown is seeking a friendly, energetic, and guest-focused Front Desk Agent to join its hospitality team. The role involves welcoming guests, managing check-ins and check-outs, answering questions and calls, processing transactions, maintaining guest information, and coordinating with other hotel departments. The agent is expected to provide professional service, protect guest privacy, follow hotel standards, and help create memorable guest experiences in a fast-paced environment.

Requirements

Previous hotel or customer service experience preferred.
Excellent communication and interpersonal skills.
Friendly, professional, and welcoming personality.
Strong attention to detail and organizational skills.
Ability to multitask and remain calm in a fast-paced environment.
Basic computer skills.
Professional appearance and good personal hygiene.
Reliable, dependable, and punctual.
Ability to work independently and as part of a team.
Open availability for weekends and holidays is required.
Ability to work a flexible schedule based on hotel occupancy and business needs.

Nice To Haves

Previous Front Desk experience is a plus.
Hotel property-management system experience is a plus.

Responsibilities

Welcome and greet guests in a friendly and professional manner.
Complete guest check-ins and check-outs accurately and efficiently.
Provide information about hotel amenities, services, local attractions, and dining options.
Respond promptly and professionally to guest questions, requests, and concerns.
Process payments, room charges, and other transactions accurately.
Maintain accurate guest information and follow hotel procedures.
Answer telephone calls and assist guests with reservations and general inquiries.
Monitor room availability and assist with room assignments.
Communicate effectively with Housekeeping, Maintenance, Food & Beverage, and other departments.
Maintain a clean, organized, and professional front desk area.
Promote hotel services and Marriott Bonvoy benefits when appropriate.
Follow hotel safety, security, and guest-service standards.
Protect guest privacy and confidential information.
Address guest concerns and escalate issues to management when necessary.
Assist with other front office duties as needed.