Senna House Scottsdale - Front Desk Supervisor

Remington Hospitality • Scottsdale, AZ

3d • Onsite

About The Position

The Front Desk Supervisor oversees front office staffing and operations at Senna House Scottsdale. The role includes interviewing, hiring, supervising, training, and scheduling front office associates, including front desk agents, front office supervisors, guest service aides and bell staff, concierge staff, and PBX operators. The supervisor must understand front office employees’ roles and duties and be able to perform those duties as needed.

The position operates the MICROS system and manages daily and infrequent transactions, reviews AM and PM discrepancy reports, and coordinates with Housekeeping and Engineering on guest rooms, guest requests, and maintenance needs. It also involves greeting and assisting guests, checking them in and out, answering questions, and responding promptly and professionally to their needs.

This is an in-office role in a standard office environment. The schedule may vary and may include nights, weekends, and holidays. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Requirements

• Ability to remain calm while working with high-demand and/or upset guests.
• High work ethic and self-initiative.
• Ability to work varying schedules, potentially including nights, weekends, and holidays.
• Ability to work in a standard office environment, including prolonged sitting at a desk and computer work for 6–8 hours per day.
• Occasional standing and walking throughout the workday; ability to occasionally bend, reach, or carry items.
• Frequent fine motor skills and hand/finger use for keyboarding, typing, using a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and distinguish colors for certain roles.
• Ability to hear and participate in conversations and meetings and use a phone and/or headset.
• Enjoy working as part of a team that provides great experiences for guests.

Responsibilities

• Ensure appropriate front office staffing levels.
• Interview, hire, supervise, train, and schedule front office staff, including front desk agents, front office supervisors, guest service aides and bell staff, concierge staff, and PBX operators.
• Understand front office staff roles and duties and perform those duties when needed.
• Operate the MICROS system accurately, including daily and infrequent transactions.
• Accurately review AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering about guest rooms, guest requests, and maintenance needs.
• Process guest requests and direct them to the appropriate departments.
• Greet and communicate cordially with guests; check guests in and out promptly and professionally, answer questions, and assist with their needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed