Front Desk Supervisor

Pyramid Global Hospitality•Portland, OR

11d

About The Position

Pyramid Global Hospitality is seeking a highly motivated Front Desk Supervisor to join Sentinel. The successful candidate is a team player who is open to learning and leading by example, treats guests and team members professionally and courteously, and supports the team personally and professionally. This role is an opportunity to build a hospitality career at a world-class property. The Front Desk Supervisor provides exceptional guest service, oversees daily front desk shift operations, and supports the training, direction, and development of front desk team members. The role coordinates with Maintenance and Housekeeping, helps resolve guest concerns, maintains the sundries shop and house bank, and supports other departments as needed. The position requires a flexible schedule, including nights, weekends, and holidays, and the ability to stand for the duration of the shift.

Requirements

High school diploma or equivalent.
Must be available to work a flexible schedule, including nights, weekends, and holidays.
Computer skills.
Excellent verbal and written communication skills.
Ability to work in a fast-paced setting.
Ability to stand for the duration of the shift.
Strong desire to make an impact on other people.
Outgoing and engaging personality.

Nice To Haves

Previous hotel or resort experience preferred.

Responsibilities

Provide engaging, sincere, and exceptional customer service.
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Resolve guest problems and provide service recovery to exceed guest expectations.
Supervise daily shift processes and ensure team members adhere to standard operating procedures.
Conduct pre-assignment of hotel rooms for VIPs, repeat guests, packages, and special requests.
Coordinate daily operations with Maintenance and Housekeeping.
Train, direct, coach, and counsel front desk team members; resolve issues and problems to ensure a quality operation.
Maintain the sundries shop, including inventory and ordering as necessary.
Train new Front Desk Agents to provide exceptional customer service.
Promote and sell special hotel programs.
Interact professionally with hotel and resort staff and provide other departments with necessary information.
Know and follow emergency procedures and policies.
Maintain the house bank.
Communicate pertinent information to the manager on duty.
Follow procedures for posting, charges, check cashing, safe deposits, and refunds.
Assist other departments as needed.