Front Desk Supervisor
Davidson Hospitality Group•Key Largo, FL
•Onsite
About The Position
Baker's Cay Resort in Key Largo, Florida, is hiring a Front Desk Supervisor to lead front desk operations and help deliver exceptional guest service. The role involves supervising the front desk team and ensuring smooth operations while creating memorable guest experiences. The position is part of a hospitality team focused on service, teamwork, and excellence.
Requirements
- Prior cash-handling experience.
- High school graduate or G.E.D. equivalent.
- Ability to communicate effectively with the public and other team members.
- Fluent in reading, writing, and speaking English.
- Six months of front desk experience.
- Strong computer skills.
- Flexible schedule, including nights and weekends.
Responsibilities
- Supervise front desk operations, including check-in, check-out, and guest services.
- Lead and motivate the front desk team to provide exceptional customer service.
- Handle guest inquiries, concerns, and special requests professionally and efficiently.
- Train and onboard new front desk staff members.
- Ensure guest reservations and billing information are accurate and complete.
- Collaborate with other departments to resolve guest issues and enhance guest experiences.
- Maintain a clean and organized front desk area.
- Monitor and maintain compliance with hotel policies and procedures.
Benefits
- Multiple tiers of medical coverage.
- Dental and vision coverage.
- 24/7 Teledoc service.
- Free maintenance medications.
- Pet insurance.
- Hotel discounts.
- Tuition reimbursement.
- Paid time off, including vacation, sick, bereavement, and holidays.
- 401(k) match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
