Front Desk Supervisor

CoralTree Hospitality • Orlando, FL

8d • Onsite

About The Position

The Front Desk Supervisor provides exceptional service to internal and external guests and leads, guides, and supports the front desk team in guest service, training, scheduling, and performance management. The role supports successful day-to-day operations, creates an excellent first impression for guests, and ensures procedures meet department and property standards. The supervisor serves as an ambassador for the hotel and works with other teams to support a smooth guest experience from arrival through departure.

Requirements

• High school diploma required.
• At least two years of supervisory experience in a high-volume hotel setting.
• Ability to understand, speak, read, and write basic English.
• Ability to communicate and provide directions clearly, concisely, and professionally in verbal and written form.
• Ability to perform basic arithmetic.
• Availability to work varied shifts and flexible schedules, including weekends and holidays.

Nice To Haves

• College degree preferred.
• Previous hospitality experience in a Four Diamond quality organization preferred.
• Experience with Windows, Office, and property management systems highly desirable.

Responsibilities

• Coordinate and communicate with team members in high guest-impact areas through daily pre-shift meetings to support a smooth arrival-to-departure experience.
• Maintain expert knowledge of hotel features and services, operating hours, room types and rates, packages and promotions, house count, expected arrivals and departures, room availability, and scheduled group activities to respond accurately to guest inquiries.
• Promote and track departmental and organizational initiatives, including upsell programs and the CoralTree Delivers Program.
• Ensure front desk agents complete required end-of-shift checklist items.
• Maintain and execute departmental and hotel policies, including relocation, safe deposit box, card-signature auditing, key control, billing, cashiering, safety, and lost-and-found procedures.
• Maintain a calm, organized approach in stressful situations and respond to guest needs with care and urgency, following up to ensure guest satisfaction.
• Ensure staffing is sufficient to meet daily business demands.
• Protect confidential guest information and hotel data in accordance with proper protocols.
• Build positive working relationships with team members across departments through communication and regular face-to-face interaction.
• Assist management with recruiting, hiring, training, supporting, and managing new and existing team members.

Benefits

• Complimentary and discounted stays at CoralTree Hospitality properties through the Team Member Travel Program.
• Unlimited discounted rates for friends and family.
• Pre-tax flexible benefit plan covering healthcare and dependent care expenses.
• Medical, dental, vision, life, and disability benefits, including pet insurance.
• 401(k) plan with company match.
• Employee Assistance Program.
• Paid time off and holidays.
• Team member discounts from travel, entertainment, and retail brands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED