Front Desk Supervisor

Wingate • Altoona, PA

10d

About The Position

The Front Desk Supervisor provides leadership for the front desk team and helps ensure exceptional guest service and smooth daily operations. The role oversees front desk activities, trains and develops team members, coordinates schedules and shift coverage, and performs front desk duties when needed. The supervisor supports service standards, operational efficiency, and a welcoming environment for guests and associates.

Duties may adapt to meet evolving business needs. All offers are contingent on background checks, and adherence to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer committed to workplace diversity and inclusion and prohibits discrimination and harassment based on protected characteristics under applicable law.

Requirements

• Previous front desk or hospitality experience required.
• Strong customer service, communication, and interpersonal skills.
• Ability to train, coach, and motivate team members.
• Strong organizational skills, including scheduling and coordinating shift coverage.
• Flexibility to work varied shifts and fill in when staffing needs arise.
• Excellent problem-solving skills and the ability to remain calm in a fast-paced environment.
• Attention to detail and the ability to manage multiple priorities.
• A positive, professional attitude and a genuine passion for hospitality.

Nice To Haves

• Supervisory or team leadership experience preferred.

Responsibilities

• Supervise and support front desk team members to ensure exceptional guest service and adherence to property standards.
• Train, coach, and develop front desk associates on guest service, front office procedures, and property systems.
• Create and coordinate front desk schedules to ensure appropriate staffing and coverage.
• Fill in for front desk shifts as needed, including assisting with call-outs and unexpected staffing shortages.
• Assist with guest check-ins and check-outs, reservations, payments, and other front office operations.
• Address guest concerns, resolve service issues, and support the team in delivering a positive guest experience.
• Communicate important updates, shift notes, and operational needs to front desk associates and property leadership.
• Help maintain accurate records, follow established procedures, and ensure compliance with brand standards and Newport policies.
• Foster a positive, team-oriented work environment that encourages accountability, collaboration, and professional growth.

Benefits

• Health, dental, vision, and other insurance
• Paid time off, including vacation, sick leave, and holidays
• 401K retirement plan
• DailyPay access to earned wages
• Special team member hotel rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed