Front Desk Supervisor

Coury Hospitality•Palo Alto, CA

6d•$25 - $25•Onsite

About The Position

Coury Hospitality is hiring a Front Desk Supervisor to support the dual-branded campus of Hotel Citrine Palo Alto, a Tribute Portfolio Hotel, and AC Hotel Palo Alto. The role oversees daily Front Desk operations across both properties and helps deliver a polished, consistent guest experience for Silicon Valley business travelers, visitors, and the local community. The supervisor leads and supports Guest Services Agents, models service excellence and Marriott brand standards, and assists with scheduling, training, onboarding, and performance development. The role also handles guest concerns and service recovery, monitors room inventory and daily activity, ensures accuracy in reservations, billing, cash handling, and shift audits, and coordinates with other hotel departments. The supervisor may serve as Manager on Duty when designated and provide operational leadership during assigned shifts.

Requirements

At least 2 years of Front Office or guest services experience.
Strong knowledge of hotel operations and guest service standards.
Excellent leadership, communication, and problem-solving skills.
Strong verbal and written communication skills and a polished, professional presence.
Ability to remain calm and effective in a fast-paced environment while managing multiple priorities.
Excellent organizational skills, attention to detail, and follow-through.
Proficiency in hotel property management systems and Microsoft Office applications.
Ability to work independently and collaboratively in a campus-based team environment.
Flexibility to work evenings, weekends, holidays, and varied shifts as business needs require.

Nice To Haves

Prior supervisory experience.

Responsibilities

Supervise daily Front Desk operations across both hotels.
Lead, coach, and support Guest Services Agents in delivering exceptional guest experiences.
Model service excellence, professionalism, and Marriott brand standards.
Assist with scheduling, training, onboarding, and performance development of Front Office team members.
Resolve guest concerns promptly and professionally, supporting guest satisfaction and service recovery.
Monitor room inventory, arrivals, departures, upgrades, and daily hotel occupancy.
Ensure accuracy of guest reservations, billing, cash handling, and shift audits.
Collaborate with Housekeeping, Engineering, Sales, and Food & Beverage teams to support seamless operations.
Support departmental goals, special projects, and campus-wide initiatives as assigned.
Act as Manager on Duty when designated and provide operational leadership during assigned shifts.