Supervisor Front Desk
About The Position
The Front Desk Supervisor leads a dedicated front desk team at Max Daytona in Daytona Beach, Florida, helping ensure guests and owners receive excellent service throughout their stay. The role oversees efficient check-in and check-out, coordinates front office activities with other departments, resolves guest and owner concerns, and ensures special services are provided. The supervisor handles personnel functions including selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition. The role also supports a positive and cooperative work environment, promotes team member empowerment, monitors payroll hours and reports, inspects equipment and supplies, leads key control procedures, and may assist with guest activities and recreation or other assigned projects.
Requirements
- Previous experience in a customer service role.
- Demonstrated leadership skills, including integrity, professionalism, and confidentiality.
- Excellent verbal and written communication skills.
- Proficiency in computer use and related software applications.
Nice To Haves
- Previous supervisory experience.
Responsibilities
- Lead efficient check-in and check-out services and coordinate front office activities with other departments to meet standards and provide excellent customer service.
- Coordinate and resolve problems arising from owner and guest concerns, with a focus on satisfaction.
- Ensure special services are provided to owners and guests.
- Handle personnel functions, including selection, orientation, training, performance reviews, counseling, scheduling, pay, and recognition.
- Maintain a positive, cooperative work environment between staff and management.
- Promote team member empowerment and ensure team members understand performance standards, uniform requirements, and appearance standards.
- Supervise payroll hours and reports.
- Routinely inspect the department to ensure equipment is in proper working condition and supplies are stocked.
- Assist with owner and guest activities and recreation when requested by management.
- Lead key control procedures.
- Perform other duties and special projects as assigned by senior leadership.
Benefits
- Comprehensive health care options starting on day one.
- Travel Discounts Program with hotel rates worldwide.
- Employee Assistance Program.
- Learning and advancement opportunities.
- Flexible PTO plan for managers and above.
- Company culture that values work-life balance and family friendliness.
- Comprehensive 401(k) program with company match contributions.
- Employee stock purchase program.
- Additional exclusive employee perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
