Senna House Scottsdale - Front Desk Supervisor

Remington Hotels • Scottsdale, AZ

2d • Onsite

About The Position

The Front Desk Supervisor oversees front office staffing and operations at Senna House Scottsdale. The role includes interviewing, hiring, supervising, training, and scheduling front office associates across several guest-service functions. The supervisor should understand front office staff roles and be able to perform their duties as needed.

The position operates the MICROS system and manages daily transactions, checks AM and PM discrepancy reports, coordinates with Housekeeping and Engineering regarding guest rooms and maintenance needs, and routes guest requests to the appropriate departments. It also involves greeting guests, checking them in and out, answering questions, and assisting with their needs promptly and professionally.

This is an in-office role in a standard office environment. The schedule may vary and may include nights, weekends, and holidays. The position requires extended computer and desk work, occasional standing and walking, frequent keyboarding and other fine motor tasks, communication with guests and colleagues, and the ability to lift or move 10–25 pounds as needed. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

• Ability to work calmly with high-demand situations and/or upset guests.
• High work ethic and self-initiative.
• Ability to work varying schedules that may include nights, weekends, and holidays.
• Ability and interest in working as part of a team that provides great guest experiences.
• Ability to work in a standard office environment, including prolonged periods sitting at a desk and using a computer (6–8 hours a day).
• Ability to occasionally stand and walk, and to bend, reach, or carry items as needed.
• Frequent fine motor skills, including using hands and fingers for keyboarding, typing, mouse or trackpad use, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed.
• Visual ability to read computer screens and printed materials, maintain close visual focus for extended periods, and differentiate colors for certain roles.
• Ability to hear and participate in conversations and meetings, and use a phone and/or headset.

Responsibilities

• Interview, hire, supervise, train, and schedule front desk agents, front office supervisors, guest service aides/bell staff, concierge staff, and PBX operators.
• Understand the roles and duties of front office staff and perform those duties as needed.
• Manage and operate the MICROS system at the front office, including daily and infrequent transactions.
• Check AM and PM discrepancy reports accurately.
• Communicate with Housekeeping and Engineering about guest rooms, guest requests, and maintenance needs.
• Process guest requests efficiently and route them to the appropriate departments.
• Greet and communicate cordially with guests; check guests in and out promptly and professionally, answer questions, and assist with their needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed