Front Desk Jobs in Detroit, IL

About The Position

Requirements

• High school diploma.
• 1–3 years of hotel experience working as a Front Desk Associate.
• Strong organizational skills and attention to detail.
• Friendly and customer-service-oriented disposition.
• Good interpersonal and problem-solving skills.
• Ability to work weekends.
• Flexibility to work first, second, and third shifts.
• Ability to use a computer and standard office equipment.
• Ability to talk to customers on the phone and maintain a calm demeanor when handling customer issues.
• Ability to walk and stand for long periods.
• Fluency in English, including the ability to speak, hear, read, and write.

Nice To Haves

• Post-secondary degree or certification in Hospitality Management.
• Previous supervisory experience.
• Experience using a hotel reservation system such as FOSSE or OnQ.

Responsibilities

• Work alongside front desk associates to ensure efficient guest registration, checkout, and telephone service, and that the guest experience meets Brand Standards and SREE Hotel guidelines.
• Provide value-added service by taking reasonable and possible steps to meet or exceed customer expectations.
• Work with the hotel AGM and GM to achieve and exceed guest satisfaction scores, addressing training or performance deficiencies promptly.
• Ensure required reports are created and published in a timely manner and are suitable for senior management and corporate officers.
• Supervise the training of Front Desk employees and motivate them to perform their jobs effectively.
• Control front desk cash transactions and maintain responsibility for a personal bank.
• Follow guest check-in and security procedures and report suspicious activity to the AGM and GM.
• Resolve customer issues, complaints, and problems promptly and efficiently to maintain customer satisfaction and quality service.
• Assist the GM and AGM with interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies.