Front Desk Jobs in Detroit, IL

About The Position

Requirements

• At least one year of experience in front desk operations.
• In-depth knowledge of hotel front desk operations.
• At least a high school education.
• Basic computer skills.
• Effective verbal and written communication skills.
• Ability to exceed the expectations of guests and team members.
• Excellent time management skills.

Responsibilities

• Greet arriving guests and provide personal recognition.
• Review daily arrival lists and assist with preparing and assembling welcome amenities.
• Escort VIPs to their rooms and check them in prior to arrival.
• Answer telephone calls within three rings, respond to questions, or transfer calls as needed.
• Manage the issued bank, count it at the beginning and end of each shift, follow cash-drop procedures, and report cash overages or shortages to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Follow proper procedures when handling guest personal information.
• Follow check-in and check-out checklists and obtain required identification and payment from guests upon arrival.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Benefits

• Daily Pay, allowing associates to get paid daily.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance options.
• Life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Discounts on event tickets, electronics, gym memberships, and more through the Schulte Savings Marketplace.
• Flexible work environment and opportunities for career growth.