Front Desk Coordinator

HCA Healthcare • Grand Prairie, TX

1d

About The Position

CareNow, part of HCA Healthcare, is seeking a Front Desk Coordinator to support patient care and efficient clinic operations. The coordinator monitors patient flow, supports daily clinic operations, supervises and trains front desk staff, and helps ensure that clinic policies, practices, and standards are followed. The role also involves addressing visitor concerns, scheduling patient representatives, coordinating marketing programs, and preparing for clinic audits, reviews, and surveys.

The position requires at least one year of experience in a medical office setting. Staff-supervision experience and EHR experience are helpful or beneficial. The coordinator must obtain BLS Certification within 30 days of starting and Federal Breath Alcohol Screening and Federal Drug Screening certifications within three months of employment or promotion.

CareNow offers a total rewards package that may include medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage; wellbeing resources; paid time off and family leave; disability coverage; retirement and savings resources; education assistance; and additional family, insurance, legal, and consumer benefits. Benefit eligibility may vary by location.

Requirements

• At least one year of experience in a medical office setting.
• Obtain BLS Certification within 30 days of start.
• Obtain Federal Breath Alcohol Screening Certification within three months of employment or promotion.
• Obtain Federal Drug Screening Certification within three months of employment or promotion.

Nice To Haves

• At least one year of experience supervising staff is helpful.
• Experience using an EHR system is beneficial.

Responsibilities

• Monitor patient flow, clinic efficiency, wait times, and the Web Check-in process.
• Assist with daily clinic operations, including ensuring the clinic opens and closes appropriately and on time.
• Supervise and train front desk staff to ensure financial policies, timekeeping and attendance requirements, established practices, and standards are followed.
• Assist with individual and team performance management, address visitor issues or complaints, and provide follow-up staff training when needed.
• Create work schedules for patient representatives based on clinic needs.
• Partner with marketing to correctly implement and maintain marketing programs.
• Prepare for and successfully complete clinic audits, reviews, and surveys.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan and flexible spending accounts.
• Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed